CaringTogether
Terms of Use & Calling Consent
These draft terms explain how CaringTogether places check-in calls for families, what we ask you to agree to, and how you can stop at any time. Please read them before you sign up.
Version 2026-11-12-draft. Last updated November 12, 2026.
Automated check-in calls
CaringTogether places scheduled, automated telephone calls to the number you provide for your parent or loved one. These are check-in conversations — not sales calls, and not a medical or emergency service.
By signing up, you confirm that your loved one has agreed to receive these automated calls at that number, and that you are authorized to give that consent on their behalf. You should only provide a number for someone who knows the calls are coming and has said they are willing to receive them.
Calls are placed by an AI assistant
The voice on the line is an AI virtual assistant, not a human staff member. At the start of each call, the assistant will say so, in plain language, so your loved one is not left wondering who is calling.
The assistant will ask the questions you selected, listen to the answers, and stay within the call length you chose. It is not a doctor, nurse, or emergency responder. If someone needs urgent help, they should call 911 or their usual local emergency number.
Recording and transcription
Calls are recorded and transcribed so we can send you a short email summary after each conversation. By signing up, you consent to that recording and transcription, and you confirm that your loved one consents as well.
Some U.S. states require all-party consent, meaning everyone on the call must agree to be recorded. Please do not start these calls unless your loved one understands that the conversation will be recorded and has agreed to that. The assistant will also mention that the call may be recorded.
Caller ID and the number we call from
Calls come from a CaringTogether phone number registered with our telephony provider, Twilio, and set up for verified caller ID (STIR/SHAKEN). The number shown on the phone should be recognizable as a CaringTogether number, rather than an unknown or spoofed line.
Your loved one may still want to save that number in their contacts. If a call ever appears to come from a different or unexpected number, they should not share personal information and can reach out to you or to us to check.
How to stop calls
You or your loved one can stop the check-in calls at any time. During a call, they can tell the assistant they would like the calls to stop, and the assistant should treat that as a request to end future check-ins. You can also email us using the contact details below, or use the unsubscribe link in a summary email (unsubscribe link placeholder).
Once we receive a stop request, we will not place further scheduled check-in calls to that number. This does not affect any conversation that has already taken place.
The free trial
The free trial includes five check-in calls, up to five questions on each call, and five email summaries sent to the caretaker address you provide. You can stop anytime, including during the trial. Nothing is dialed until a CaringTogether teammate has followed up to confirm the first call details.
How we use what is said on the calls
Answers given on a check-in call are used to write the email summary we send you, and to operate and improve the check-in service. We do not sell this information. Recordings and transcripts are kept only as long as needed to provide the summaries and to support the service, and they are handled with care.
How to reach us
For questions, stop requests, or anything else about these terms, contact CaringTogether at hello@caringtogether.ai (contact email placeholder) or through www.caringtogether.ai.
Image credits
Photographs on the CaringTogether site were AI-generated via Grok Bot image generation.